Shipping policy

Shipping Policy

Effective Date: [Insert Effective Date]

Thank you for shopping with Simaurelle. We are committed to delivering your handcrafted handbags and clutches safely and on time.

Order Processing

  • Orders are processed within 1–2 business days after successful order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, sales, or high-demand periods, processing times may be slightly longer.

Shipping Coverage

Currently, Simaurelle ships across India.

Delivery Timeline

Estimated delivery time is 5–7 business days from the date of dispatch.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, remote locations, or other unforeseen circumstances.

Shipping Charges

We offer FREE shipping on all orders across India.

There are no hidden shipping charges.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders across most serviceable PIN codes in India.

  • No additional COD charges apply.
  • Payment must be made in full to the courier partner at the time of delivery.
  • Simaurelle reserves the right to disable COD for certain locations, products, or customers with repeated failed deliveries.

Online Payments

We also accept secure online payments through Razorpay, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Popular Wallets (where supported by Razorpay)

All online transactions are processed through secure, encrypted payment gateways.

Order Tracking

Once your order has been shipped, you will receive your tracking details via Email, SMS, or WhatsApp (where available).

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

  • the customer is unavailable,
  • the address is incorrect or incomplete, or
  • the order is refused,

the shipment may be returned to Simaurelle. Re-shipping may require additional verification before dispatch.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Simaurelle is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses.

Damaged Package

If your package appears damaged or tampered with upon delivery:

  • Record a continuous unboxing video from the moment you receive the sealed package until the product is fully unpacked.
  • Contact our customer support within 15 days of delivery.
  • Replacement requests are handled according to our Return & Replacement Policy.

Contact Us

If you have any questions regarding shipping, please contact us:

Brand: Simaurelle
Website: Simaurelle.com
Email: simaurelle02@gmail.com
Phone: 8847244325