Return & Replacement Policy

Effective Date: [Insert Effective Date]

Welcome to Simaurelle. We are committed to providing premium handcrafted handbags and clutches that meet the highest standards of quality. Every order is carefully inspected before dispatch. If you receive a damaged product or the wrong item, we are here to help.

15-Day Replacement Policy

We offer a 15-day replacement policy only in the following situations:

• You received the wrong product, or
• Your product was damaged during transit.

To be eligible for a replacement, you must notify us within 15 days from the date of delivery.

Proof Required

To process a replacement request, you must provide:

• Your order number.
• A clear unboxing video recorded from the moment the package is opened until the product is fully visible.
• Clear photos of the damaged or incorrect product.
• Photos of the product's original packaging, shipping label, and any visible damage.

Please Note: Claims for damaged or missing items without a continuous unboxing video may not be eligible for replacement.

Return Shipping

If your replacement request is approved, Simaurelle will arrange and bear the return shipping cost. Our support team will provide return instructions.

Please do not return any item without receiving confirmation from our customer support team.

Replacement Process

Once we receive and inspect the returned product, we will process your replacement as quickly as possible.

If the original product is unavailable, we may offer:

• A similar product of equal value, or
• Another suitable resolution after discussing the available options with you.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Replacement Policy.

Handcrafted Products

Every Simaurelle product is handcrafted by skilled artisans. As a result, slight variations in embroidery, beadwork, mirror work, stone placement, stitching, texture, or finish may naturally occur. These minor variations are part of the craftsmanship and uniqueness of handmade products and should not be considered manufacturing defects.

Sale & Discounted Products

Products purchased during sales, promotional offers, or with discount codes are also eligible for replacement if:

• The wrong product is delivered, or
• The product arrives damaged.

All other terms of this policy continue to apply.

Replacement Not Available For

Replacement requests will not be accepted in the following situations:

• Damage caused after delivery due to misuse, accidents, improper storage, or negligence.
• Normal wear and tear from regular use.
• Minor color differences caused by photography, lighting, or screen settings.
• Natural variations associated with handcrafted products.
• Requests submitted after the 15-day replacement period.
• Change of mind, personal preference, or ordering the wrong product.

Refund Policy

At Simaurelle, we currently do not offer refunds.

Eligible claims involving damaged or incorrectly delivered products will be resolved through replacement only.

Contact Us

For any questions or to request a replacement, please contact us:

Phone: 8847244325 
Email: Simaurelle02@gmail.com

Our customer support team will be happy to assist you.