FAQ

Frequently Asked Questions (FAQ)

1. What is Simaurelle?

Simaurelle is a premium women's handbag brand offering elegant handcrafted clutches, potlis, and evening bags designed for weddings, parties, festive occasions, and celebrations.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across most serviceable locations in India at no additional charge.

3. Do you offer free shipping?

Yes! We provide FREE shipping on all orders across India.

4. How long does delivery take?

Orders are typically delivered within 5–7 business days, depending on your location.

5. How can I place an order?

Simply browse our collection, add your favorite products to the cart, and proceed to checkout. You can pay securely online or choose Cash on Delivery where available.

6. Which payment methods do you accept?

We accept secure online payments through Razorpay, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Popular Wallets
  • Cash on Delivery (COD)

7. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your shipment.

8. Can I cancel my order?

Orders can only be cancelled before they are shipped. Once dispatched, cancellation is no longer possible.

9. Do the product colors match the photos?

We make every effort to display our products accurately. However, slight color variations may occur due to differences in screen settings and lighting.

10. Are your bags suitable for weddings and parties?

Absolutely! Our collection is specially curated for weddings, receptions, festive celebrations, parties, and other special occasions.

11. How should I care for my handbag?

To keep your handbag looking its best:

  • Store it in a cool, dry place.
  • Avoid prolonged exposure to direct sunlight and moisture.
  • Wipe gently with a soft, dry cloth.
  • Store it in its dust bag when not in use.

12. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. Our support team will assist you promptly.

13. How can I contact customer support?

We're happy to help!

Phone: +91 88472 44325

Email: simaurelle02@gmail.com

Our support team will respond as quickly as possible during business hours.